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FAQ

Common Questions

 

  • 1. Are Cactus Flower Skincare products sensitive skin friendly?

    Yes! Cactus Flower Skincare was founded by a lady with super sensitive skin and so this has been kept in the front of our minds for every product we have created. As with any product, if there is any irritation that develops, please discontinue use and feel free to contact us with any specific questions you may have.

     

  • 2. Why Cactus Flower Skincare?

    Because Cactus ingredients are absolutely incredible for your skin! We’ve written a blog about this though so click here (insert link).

     

  • 3. Why don’t you have a toner?

    Most toners have been developed to balance out the PH levels in your skin after cleansing because many commercial cleansers strip all oils from your skin and leave it unbalanced. Our cleanser does not do this. The formulation of our cleanser has been designed to only remove excess oils, leaving your PH balance where it should be.

     

  • 4. Do you test on animals?

    We have not in the past and never will test our products on animals.

     

  • 5. Are your products vegan friendly?

    We use almost entirely vegan friendly ingredients in our products. The only ingredient that is not strictly vegan is our Australian Beeswax which is sourced in Australia from a sustainable source.

     

  • 6. Do your products contain palm oil?

    No. Our products are made in an Australian factory where absolutely NO palm oil products are allowed inside.

     

  • 7. Are your products 100% natural?

    Our products are 100% natural & organic.

     

  • 8. Where are your products made?

    Our products are made in Sydney & the Hunter Valley.

     

  • 9. Are your products safe for use during pregnancy?

    None of the Cactus Flower Skincare products contain any ingredients that are considered harmful for pregnancy but we do recommend that before starting any new product whilst pregnant that you consult your doctor first and err on the side of caution. If you have specific questions on ingredients, please feel free to contact us. Also, congratulations!.

     

  • 10. How do I store CFS products?

    Your CFS products will do best being stored in a cool, dry place away from direct sunlight. A sealed box within a bathroom drawer for example is an ideal place.

     

  • 11. What are antioxidants?

    Antioxidants are compounds found in food that neutralise toxins in the body and fight free radicals by preventing oxidation. Oxidation is a chemical reaction that can produce free radicals that may cause damage to skin cells.

     

  • 12. What are free radicals?

    The body is constantly under attack from oxidation which is where oxygen in the body splits into single atoms with unpaired electrons. Since electrons like to be in pairs, these single atoms are known as free radicals and can cause damage to cells, proteins & DNA as they seek to find a pair.

     

  • 13. What is environmental damage?

    Environmental damage for skin includes UV damage, blue light and air pollution. There can all exacerbate the ageing process by enabling the oxidation process and breaking down the skin barrier and collagen production.

     

  • 14. Are your products suitable for teenagers?

    Absolutely. Cactus Flower products are sensitive skin friendly and have been formulated to help the skin regulate its natural oil balance which is ideal for developing / hormonal skin.

     

Skin Issues

 

  • 1. Suitable for acne prone skin?

    Yes, our products are suitable for acne prone skin. In particular, the Prep Pack & Light Balancing Crème have been designed to help acne prone skin.

     

  • 2. Suitable for Red Skin / Rosacea?

    Yes, our products are suitable for redness and have shown to be helpful. If you have an inflammatory skin condition like Rosacea, anecdotal evidence suggests Cactus Flower may help, however, before starting any new regimen, please consult your doctor or skincare professional and discontinue if any irritation does occur after using.

     

  • 3. Suitable for Eczema prone skin?

    Our products do not contain any ingredients that have shown to exacerbate eczema in the skin. With any new products however, please consult your doctor or skincare professional prior and discontinue if any irritation does occur.

     

  • 4. Suitable for Dermatitis prone skin?

    Our products do not contain any ingredients that have shown to cause dermatitis in the skin. With any new products however, please consult your doctor or skincare professional prior and discontinue if any irritation does occur.

     

  • 5.Suitable for Psoriasis prone skin?

    Our products do not contain any ingredients that have shown to cause / exacerbate psoriasis in the skin. With any new products however, please consult your doctor or skincare professional prior and discontinue if any irritation does occur.

     

Products

  • Lemon Myrtle Cleanser

    1. How do I use the Lemon Myrtle Cleanser to get the best results

    We recommend applying a pump of the Lemon Myrtle Cleanser to your face and gently massaging across your skin. Rinse off with warm water and pat dry with a clean towel (never use tissue as it leaves residue on your skin).

     

  • 2. How often should I use the Lemon Myrtle Cleanser?

    We recommend use morning & night.

     

  • Gentle Exfoliant

    1. How do I use the Gentle Exfoliant to get the best results?

    We recommend applying a small amount of the GE (5-10cent piece sized) to the face and gently massaging across your face. Do not roughly scrub as being rough with your skin can damage the sensitive capillaries of your face. Rinse off with warm water and pat dry your skin with a clean towel.

     

  • 2. How often should I use the Gentle Exfoliant?

    We recommend using the GE once a week or twice if you have oily, combination or acne prone skin.

     

  • 3. It tingles my skin, what does this mean?

    If the Gentle Exfoliant is mildly tingling your skin, it will just be the active ingredients (the clays) drawing impurities from your skin. If it burns however, immediately wash off from your face and discontinue use.

     

  • 4. Does the Gentle Exfoliant help with Acne?

    Yes, the GE has proven many times to help with acne as it removes dead skin cells, impurities and excess oils from your skin.

     

  • 5. What type of exfoliant does the Gentle Exfoliant use?

    The Gentle Exfoliant uses 100% natural Joboba Beads as the exfoliant which are a soft (& not scratchy exfoliant). Joboba beads are made from rounded, solid joboba oil, not a microplastics like many other exfoliants on the market & so are completely safe for your skin & the environment.

     

  • White Clay Mask

    1. How do I use the White Clay Mask to get the best results

    We recommend using the White Clay Mask after the Lemon Myrtle Cleanser & Gentle Exfoliant for the best results. Apply a medium layer to your skin avoiding the mouth and under-eye area and leave on for 10-15 minutes (until completely dry). Rinse off with warm water or gently wipe off with a warm, damp 100% cotton cloth. Pat skin dry and follow with your moisturiser.

     

  • 2. Should I do a patch test?.

    If your skin has reacted to clay masks in the past then yes, do a patch test. There are no ingredients that should irritate your skin, but everyone’s skin reacts differently.

     

  • 3. How often should I use the White Clay Mask?

    We recommend using the White Clay Mask once a week or twice if you have oily, combination or acne prone skin. We don't recommend using the clay on your whole face more than twice a week. You can also use it as a spot treatment for those pesky one off pimples that pop up!

     

  • 4. It tingles my skin, what does this mean?

    The White Clay Mask uses Australian Kaolin clay which is a potent active ingredient. This can cause your skin to tingle, especially because the clay we use is so fresh. If it is unbearably tingling, please wash off and try the mask again in around 2-3 weeks when the clay has aged slightly. If it is only a mild tingle, then this is completely normal and will only last for a minute or two before fading.

     

  • Light Balancing Crème

    1. How do I use the Light Balancing Crème to get the best results

    After cleansing, apply a small amount of the LBC to the face & neck in the morning and / or at night. Gently massage into your skin.

     

  • 2. How often should I use the Light Balancing Crème?

    For oily / combination skin, use morning & night. Normal skin can use this crème in the morning & use the Nature’s Antioxidant Crème at night.

     

  • 3. Does the Light Balancing Crème work best in combo with other products?

    Yes, the Light Balancing Crème works beautifully with the products of the Prep Pack.

     

  • 4. Does the Light Balancing Crème help acne?

    Yes, the Light Balancing Crème has been designed for acne / oil prone skin. It has been formulated to help your skin achieve a natural balance of oils and therefore produce less oil which in turn, prevents acne.

     

  • 5. My skin is still oily after using the Light Balancing Crème.

    If your skin is still feeling oily after a couple of weeks using the LBC, we recommend teaming it up with the Perfect Prep Pack. If you have and are still finding your skin is oily, this product may not be right for your skin.

     

  • 6. My skin is feeling dry.

    If your skin is feeling dry your skin may need a heavier moisturiser. We recommend the Nature’s Antioxidant Crème or combo’ing the LBC with the Moisture Boost Serum..

     

  • Nature's Antioxidant Crème

    1. How do I use the Nature's Antioxidant Crème to get the best results

    After cleansing, apply a small amount of the Nature's Antioxidant Crème to the face & neck in the morning and / or at night. Gently massage into your skin.

     

  • 2. How often should I use the Nature's Antioxidant Crème?

    For Normal Skin, we recommend using the Nature's Antioxidant Crème morning & night. If your skin is a bit oilier, use the Light Balancing Crème in the morning and the Nature's Antioxidant Crème at night. If it is drier, use the Nature's Antioxidant Crème in the morning & Intense Hydrating Crème at night..

     

  • 3. Does the Nature's Antioxidant Crème work best in combo with other products?

    Yes, the Nature's Antioxidant Crème works beautifully with the products of the Prep Pack and many of our other moisturisers.

     

  • 4. My skin is still oily after using the Nature's Antioxidant Crème.

    If your skin is feeling oily after using the Nature's Antioxidant Crème, it may be too heavy for your skin and so we recommend using the Light Balancing Crème.

     

  • 5. My skin is feeling dry.

    If your skin is feeling dry after using the Nature's Antioxidant Crème, you may benefit from a heavier moisturiser. We recommend the Intense Hydrating Crème or combo’ing the Nature's Antioxidant Crème with the Moisture Boost Serum.

     

  • Intense Hydrating Crème

    1. How do I use the Intense Hydrating Crème to get the best results

    After cleansing, apply a small amount of the Intense Hydrating Crème to the face & neck in the morning and / or at night. Gently massage into your skin.

     

  • 2. How often should I use the Intense Hydrating Crème?

    For dry skin, we recommending using the Intense Hydrating Crème morning & night.

     

  • 3. Does the Intense Hydrating Crème work best in combo with other products?

    Yes, the Intense Hydrating Crème works beautifully with the products of the Prep Pack and many of our other moisturisers for extra hydration.

     

  • 4. My skin is still oily after using the Nature's Antioxidant Crème.

    If your skin is feeling oily after using the Intense Hydrating Crème, it may be too heavy for your skin and so we recommend using the Nature's Antioxidant Crème instead.

     

  • 5. My skin is feeling dry.

    If your skin is still feeling dry after using the Intense Hydrating Crème, then we recommend adding in the Moisture Boost Serum and/or Daily Rejuve Facial Oil to your routine to give your skin extra hydration.

     

  • Intense Eye Crème

    1. How do I use the Intense Eye Crème to get the best results

    After moisturising and ideally, before you go to bed, pat a small amount (pinhead size) of the Intense Eye Crème under the eye out to your brow bone. This is a very sensitive area so we recommending gently patting in an outward motion and not massaging the crème in. It should sit on top of your skin.

     

  • 2. How often should I use the Intense Eye Crème?

    We recommend using it every night or sporadically during the day if the skin under your eyes is feeling tight and dry.

     

  • 3. Does the Intense Eye Crème work with other products?

    Yes, absolutely. The Intense Eye Crème can be used in combination with any of our products.

     

  • 4. Do I need to use an eye crème?

    Eye creams are beneficial for everyone as the skin under your eye is actually thinner than the rest of your face. It therefore dries out more easily and is more susceptible to the early signs of ageing. Eye creams can help slow down the ageing process by ensuring the skin under your eye remains hydrated.

     

  • Moisture Boost Serum

    1. How do I use the Moisture Boost Serum to get the best results

    After cleansing, apply a small amount to the face and neck, gently massaging into the skin. For dry skin, follow immediately with the Nature’s Antioxidant Crème or Intense Hydrating Crème. For oily, combo & normal skin types, this serum may be enough hydration to use on its own.

     

  • 2. How often should I use the Moisture Boost Serum?

    The Moisture Boost Serum can be used as a booster for all skin types as required or for Very Dry Skin, we recommend using it underneath the Intense Hydrating Crème.

     

  • Daily Rejuve Facial Oil

    1. How do I use the Facial Oil to get the best results

    After cleansing & moisturising, apply a few drops to the face and neck before bed. Gently massage into the skin.

     

  • 2. How often should I use the Daily Rejuve Facial Oil?

    If you have very dry skin, you may find that you need to use the FO daily, if your skin is not as dry however, you may prefer to use it as an ad hoc treatment.

     

Orders, Returns & Shipping

 

    Orders & Returns

  • 1. My order was incorrect.

    If you didn’t receive the items you ordered, please get in touch via hello@cactusskincare.com asap so that we can help you asap.

     

  • 2. I ordered the wrong item(s).

    If you ordered the wrong items, please get in touch with us asap (within 1 hour) so that we can prevent the wrong items from being shipped. Once they are shipped, we cannot modify the order but email hello@cactusskincare.com and we will try find a solution.

     

  • 3. There were items missing from my order.

    If there are items missing from your order, please email hello@cactusskincare.com asap and we will express ship the missing items.

     

  • 4. What is your refund / returns policy?

    We offer a money back guarantee. If you weren’t happy with your products, contact hello@cactusskincare.com asap and our team will help you out. In the mean time, please refer to our returns policy page.

     

  • 5. How do I return products?

    Please get in touch via hello@cactusskincare.com and we will walk you through the returns process.

     

  • 6. My refund amount was incorrect.

    If we have refunded the incorrect amount, please get in touch via hello@cactusskincare.com so that we can double check the amounts and rectify.

     

  • 7. When will my refund be in my account?

    We will action your refund immediately. Your refund should appear in your account within 1-3 business days but some may take longer depending on country and banking institution.

     

  • Shipping

  • 1. What are your delivery rates?

    We offer free delivery for 3 items and free express shipping for 4 or more items. Our Prep Pack counts as 3 items and hence free delivery. If you only need 1 or 2 items, then shipping will be calculated via Australia Post rates. Typically, within Australia it will be under $10. Internationally, it can range from $20 - $50 depending on your proximity to Sydney where we ship from.

     

  • 2. What countries do you ship to?

    We ship worldwide.

     

  • 3. How do I track my package?

    Once your order is completed and dispatched from Cactus Skincare HQ, you will receive an email from us with an Australia Post tracking number. Go to auspost.com.au and enter your tracking number.

     

  • 4. What postal service do you use?

    We currently ship with Australia Post

     

  • 5. Do you ship to PO Boxes?

    Yes, we ship to PO Boxes.

     

  • 6. My package never arrived?

    If your package hasn't arrived and it has been more than 2 weeks, please get in touch via hello@cactusskincare.com so we can try track it down asap.

     

Payment

 

  • 1. What payment methods do you accept?

    We accept card payments including: Visa, Mastercard & Amex along with Paypal, AfterPay and ZipPay.

     

  • 2. How does AfterPay work?

    Afterpay splits the payment for your purchase into four repayments to be made every two weeks with the first payment made on the date of purchase. Please refer to the Afterpay website for further information.

     

  • 3. How does ZipPay work?

    ZipPay works similarly to a credit card but allows you to set your own payment amounts as long as you are meeting the weekly minimum repayments. Please refer to the ZipPay website for more information.

     

  • 4. I was double charged for my order.

    If you were double charged, please get in touch with us through hello@cactusskincare.com asap so that we can investigate & fix the issue.

     

  • 5. Do you have a loyalty / rewards program?

    We do not currently have a loyalty or rewards program, however if you join the cactus tribe, you will gain access to promotions, giveaways & more not available to the general public.

     

  • 6. The online checkout isn’t working.

    Firstly, we are so sorry! Please get in touch at hello@cactusskincare.com and we will set you up a manual invoice and try to get the problem fixed asap.

     

  • 7. I have been charged by Cactus Flower Skincare, but I did not make an order.

    If you’ve been charged by use without making an order, please get in touch at hello@cactusskincare.com asap. We do not keep any account details in our records as this is handled by Shopify and the payment platforms used such as Afterpay or ZipPay but we will do our best to resolve this asap.

     

  • 8. My card was stolen and used to purchase your products.

    We’re so sorry that this has happened to you. Please notify your bank immediately so that the issue can be resolved asap.

     

  • 9. International banking fees.

    Our currency is in AUD so if you are purchasing from elsewhere, your bank will pull the funds and convert to your own currency. Your bank / institution may or may not charge a fee for this. Please reach out to your bank for more information on international transaction fees.

     

If you have other questions,
please contact us at hello@cactusskincare.com.

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